Return and Refund Policy

1. Return Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

Several types of goods are exempt from being returned. Perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases cannot be returned.

3. Return Process

To initiate a return, please contact us at support@perfumedivine.com. We require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. We will provide you with the return address and instructions upon receiving your email.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment via Shopify Payments, within a certain amount of days.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@perfumedivine.com.

6. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Information

PERFUME DIVINE LLC
2171 SW 152 TERR
MIRAMAR, FL 33027
United States
Email: support@perfumedivine.com
Phone: +1 (954) 450-8336